With over four decades of experience in the industry, Randal Holvey has witnessed and adapted to the ever-evolving landscape of commercial services. From his early years in healthcare management to his pivotal role in shaping client experiences at Sovereign Commercial Services, his journey is a testament to dedication, adaptability, and leadership. We sat down with Randal to reflect on his career, his approach to client relationships, and his vision for the future.
Randal’s professional journey began in the healthcare sector, where he spent 24 years moving across the country and taking on increasing responsibilities. Then, 19 years ago, he transitioned into the commercial cleaning market—an industry that brought new challenges and opportunities. “I have met so many different people and worked alongside hardworking and committed individuals who understand the importance of what we do,” he shares.
One of Randal’s key focuses at Sovereign has been client onboarding and experience—a cornerstone of the company’s service model. “Our clients are extremely valued, and their experience from initial contact through service startup and ongoing delivery needs to be positive and informative,” he explains. By fostering strong, trusting relationships, Randal and his team ensure that Sovereign’s partnerships remain long-lasting and productive. His approach to client relationships is simple but powerful: “Excellent and constant communication, and responding to client needs with urgency.” He believes that every employee at Sovereign is an ambassador for the company, and that commitment to service excellence drives lasting success.
Adapting to Industry Evolution
Having spent nearly two decades in commercial services, Randal has seen the industry evolve dramatically. “The development of software to manage business operations and personnel has pushed the industry forward in a professional way,” he says. Advances in cleaning technology and equipment have also been game-changers, and Sovereign has embraced these innovations to continue delivering top-tier service to clients. Randal’s short-term goals focus on consistent onboarding of new business, while his long-term vision includes expanding Sovereign’s footprint and integrating groundbreaking technologies into their services. With a forward-thinking mindset, he is committed to keeping Sovereign at the forefront of industry innovation.
Advice for Aspiring Professionals
For those looking to build a career in commercial services, Randal offers some hard-earned wisdom:
- Be prepared to be a problem solver.
- Treat every client like they are the most important—because they are.
- Stay eager, focused, and responsive with a strong sense of urgency.
- Know that the service industry comes with challenges, but the rewards and satisfaction are worth it.
Balancing a demanding career with personal life is no easy task, but Randal credits his wife’s understanding and support for making it work. “It takes both of you to make this type of life successful,” he says. In his free time, he and his wife enjoy traveling, working in the yard, and spending summers by the pool with their grandkids.
If he could give advice to his younger self, Randal would emphasize staying eager, focused, and prepared for both the highs and lows of the industry. His journey—from a young professional seeking a management opportunity to a respected leader in commercial services—illustrates the power of commitment, adaptability, and genuine client care.
As Sovereign Commercial Services continues to grow and innovate, Randal Holvey remains a driving force, ensuring that every client experience is seamless, every relationship is valued, and every challenge is met with a solution.