As a cleaner for over thirty six years, I have experienced every aspect of this profession. From part-time bulk trash removal to Operations Manager, I have seen and done it all.
Three rules for success?
- Consistency in methods.
- Adapting methods to increase efficiency.
- Maintaining a vigorous production level.
Consistency in Methods:
Although I have worked in other professions, I have never known an occupation to be as resilient and consistent as cleaning, despite external forces that would topple most businesses. This line of work thrives even during economic recessions. A recent example is the COVID-19 outbreak—not only did the pandemic fail to shut down cleaning companies, but it also created a new division of labor known as “Disinfection Services.”
Regardless of skill level or physical fitness, there is a role in cleaning services for everyone. At this stage in my life and career, I have the privilege of working in an elementary school, performing basic housekeeping and custodial services. It is incredibly rewarding to provide a clean and safe environment where teachers can teach and children can learn.
Adapting methods to increase efficiency:
From housekeeping in office buildings to demolition and construction cleanup, carpet shampooing and extraction, and floor stripping and waxing, I’ve done it all. One of the great aspects of this job is its variety—it keeps you thinking. New jobs often lead to new skills.
Maintaining a vigorous production level:
Because of the essential nature of this industry, cleaners, janitors, and custodians can be found in nearly every business. Cleaning as a profession can be very appealing. Statistically, anywhere from 2.3 to 2.6 million people work in cleaning services today. They come from all walks of life, representing every skill level, educational background, age, ethnicity, and culture. I consider it a privilege to have met so many unique and special people over the years. The teamwork within cleaning can help to maintain production levels.
Let’s not forget our customers. I truly enjoy meeting new people. That first interaction—walking up with a clear, confident introduction, extending a hand with a warm smile and a firm handshake—sets the foundation for a great relationship. Over the years, many of my customers have become not just business associates but personal friends.
I could write a book, but I hope this gives you a better understanding of my deep appreciation for this profession.
Written by Matthew Diest: Sovereign Commercial Services Facility Associate &